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Error Messages
Error messages may show up on the main screen during setup or later operation. You may also check the AutoPrint.log and AutoPrintService.log file for former error messages. Not all error messages are critical, some just inform about temporary circumstances which usually disappear with the triggering event after a short time.
The following list provides helpful information on the most frequent error messages Applies to present versions 8+ For previous versions see below.
E1: AutoPrint message: “The Target Printer <printer name> is not defined” Applies only to versions 7 and below.
This message is issued if a printer that was successfully set up before, is no more accessible while AutoPrint in active modus, especially when running as Windows service.
E2: System messages: “Unable to load FreeImage32.dll” or “Unable to load MSVCR100.dll” or “Systemfehler. Code: 126”
or eqivalent content Applies only to versions 7 and below.
These or similar messages may show up on newly installed Windows systems and with AutoPrint versions up to 7.01 published until Nov 2017.
Although AutoPrint comes with its own FreeImage32.dll, it needs the system MSVCR100.dll to properly handle it.
The MSVCR100.dll is part of the Microsoft Visual C++ 2010 Redistributable Package (x86) which is normally installed and registered by many other applications, which usually live on a today’s Windows computer.
You may close the gap by downloading and installing the MS Visual C++ 2010 Redistributable Package (x86) through the related Microsoft support link: http://www.microsoft.com/en-au/download/details.aspx?id=5555
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Error No
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Error message
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Known causes
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Recommended action
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[E015]
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Database blocked by another process.
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(1) The database is temporary busy.
(2) The local AutoPrint database
is write protected.
(3) There was an error during a
database write attempt.
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(1) Update to the latest AutoPrint relase version 8.6.1 or above.
(2) Check if the database is currently accessed by another application, i.e. by a
external SQLite-database-manager.
Check if the database file C:\ProgramData\AutoPrint8\AutoPrint.db is ready for
reading/writing.
(3) No action yet. Just wait a few seconds.
If the message persists for minutes, close and restart AutoPrint.
If the message persists, check the print file name for unsupported characters.
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[E201]
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Input file is not yet accessible or occupied by another process.
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(1) The input file arrived in the input
folder, but is not yet released
by the sending process.
This may happen with huge
files and/or slow network
connections.
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(1) Wait a few seconds, AutoPrint will keep retrying frequently until the file is
completed.
If the message persists, check the input folder (file arrival, folder and file access
privileges).
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[E400]
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Printer is currently not accessible. Please check your Windows setup.
This message usually warns about temporary printer path bottlenecks.
It can be ignored if it shows up only rarely
and all print jobs are being completed.
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(1) The target printer is (currently)
not available or not responding.
This may happen with remote
printers and/or slow network
connections or if high loaded
printers respond delayed.
(2) The printer spooler reports a
temporary busy-condition, either
for itself or for the local or
remote printer.
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(1) Normally, no action is required. Just wait another few seconds.
If the message persists for minutes, check if the printer is online and all right
through the Windows printer control panel.
Recommendation 1 - Update to the latest AutoPrint relase version
Especially if your current version is below 8.6.1 the update can help avoiding
apparently random unhandled input files under frequent E400 conditions.
Recommendation 2 - Spooler monitoring
For a better control of the printer load balance each AutoPrint channel can be setup
to go into pause while the printer spooler is reporting a certain number of open print
jobs.
Open AutoPrint > Setup > Input folder and set a max. number >0
Recommendation 3 - Local printer driver
If the printer is accessed through a remote print server, all print data is often being
sent to the remote server driver/spooler. Consider the installation of a local printer
driver/spooler on the AutoPrint computer.
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